Question 1

How does it work from start to finish?

Accepted Answer

Five simple steps: 1) Discovery — we listen first. 2) Design — custom plan for your home. 3) Install — devices fit your existing switches, no rewiring. 4) Enjoy — one app controls everything. 5) Support — lifetime care, updates, and 24/7 help.

Question 2

What happens when the internet or power goes out?

Accepted Answer

Everything keeps working. Schedules, scenes, and switches run locally on the hub — no internet needed. When power returns after load-shedding, everything resumes exactly where it was. No reset, no re-pairing.

Question 3

Will it work in my old apartment without rewiring?

Accepted Answer

Yes. Our devices replace your existing switches in the same wall box. No construction, no mess, no permits. Works in old and new homes, apartments, villas, and duplexes alike.

Question 4

What features does SOHUB offer?

Accepted Answer

Smart cameras, motion sensors, 24/7 alerts, automated lighting, climate control, smart curtains, smart locks with fingerprint/PIN/app access, one-app control of every device, and energy savings of up to 30%.

Question 5

Why does my home need to be smart?

Accepted Answer

Security that never sleeps, energy savings up to 30%, intelligence that adapts to your routine, higher resale value (5–8% premium for smart homes), and peace of mind from anywhere in the world.

Question 6

Can I add more devices later?

Accepted Answer

Yes. Add devices anytime, mix and match. Automatic firmware updates keep everything current. You will never need to replace your system to upgrade.

Question 7

What support and warranty do I get?

Accepted Answer

3-year warranty on every device — if anything fails, we replace it free. Lifetime support: 24/7 WhatsApp with under 15-minute response, free home visits in your first 90 days, and a dedicated account manager. No monthly subscriptions, no hidden costs.

Question 8

Can elderly parents and kids use it easily?

Accepted Answer

Yes. Physical switches always work for the simplest control. The app has big buttons and voice control. Most families say grandparents adopt it within a day.

Question 9

How much does smart home automation cost in Bangladesh?

Accepted Answer

SOHUB smart home devices start from ৳1,000 in Bangladesh. A single-room setup typically ranges from ৳15,000 to ৳40,000, and a full apartment from around ৳80,000 upward depending on size and devices. Use our budget tool for an instant estimate.

Question 10

Does smart home work during load-shedding in Dhaka?

Accepted Answer

Yes. SOHUB devices run locally on the hub, so schedules, scenes and physical switches keep working without internet. When power returns after load-shedding, everything resumes automatically — no reset, no re-pairing.

Question 11

Is a smart home safe and easy for elderly parents and children?

Accepted Answer

Yes. Physical switches still work normally, so grandparents and children can use lights and fans the way they always have. The app adds big-button controls and voice commands. Smart cameras, door sensors and smart locks let working parents check on kids and elderly relatives from anywhere.

Question 12

Which areas in Bangladesh does SOHUB serve?

Accepted Answer

SOHUB provides consultation and installation across Dhaka — including Dhanmondi, Gulshan, Banani, Bashundhara, Uttara, Mirpur and Mohammadpur — and serves Chattogram, Sylhet, Narayanganj and Gazipur on request.

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